Software for Colorado's Community Centered Boards

Two jobs, one system of record

A CCB is asked to do things that pull in opposite directions: determine eligibility and coordinate impartially, while also operating programs that must be documented, verified, and billed like any other provider. Splitting those across unrelated systems means the people doing oversight and the people doing service delivery never see the same data at the same time.

OutcomeGrid keeps the service-delivery record — documentation, goals, behavior data, incidents, verified visits, claims — in one place, with role-based access that lets coordination staff see what they are entitled to see and nothing more. Multi-tenant isolation and granular permissions are enforced at the data layer, not just in the interface.

What a CCB gets from OutcomeGrid

• Regional visibility: caseload, service utilization, and outcome trends across programs and offices.
• Provider Choice EVV for services the CCB delivers directly, transmitting to Colorado's Sandata aggregator.
• Waiver documentation across HCBS-DD, HCBS-SLS, and HCBS-CES with ISP goal tracking.
• Incident reporting with review workflows and notification tracking.
• Medicaid 837 billing generated from documented, verified services.
• Credential and license tracking across every staff member and office.
• Outcome and utilization reporting suitable for board packets and state reporting cycles.

Data governance a board can approve

CCBs handle a concentration of protected health information for an entire region, and boards ask harder questions about where that data lives than most providers face. OutcomeGrid answers them directly: deploy in our managed private cloud, on hardware you control, or in a fully air-gapped environment with no outbound network dependency.

Every deployment uses encryption at rest and in transit, role-based access control, organization-level data isolation, and complete audit logging of access and modification.

Rolling out across a region

Most CCBs adopt in stages: one program or office first, then documentation and outcomes across service lines, then EVV and billing. Because the caregiver app is simple and multi-language, direct support staff onboard in a shift rather than a training week, which is what determines whether a rollout actually lands.